Refund policy

Returns

The term "Product" includes the following products: Circular Ring, Circular Charger and Extension Cable. Changeable Outer-shell and Sizing kit or Gift cards are considered as consumables and are not refundable nor returnable. According to the article L.221-18 of the French Consumer Code (Code de la consommation), the Customer has the right to return a product for any reason within fourteen (14) calendar days after receiving the Product. The Product must be in its original condition upon receipt and not used. Circular reserves the right to ask for pictures or videos of the product. This period shall run as from the order delivery date (date as per postmark).To benefit from a return, you must contact our customer service department at support@circular.xyz by indicating that you want to benefit from a return, you must attach a picture showing the perfect condition and attaching your order number.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Warranty

One-year limited warranty.
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The warranty starts once the product is delivered to your shipping address. For more information, please see our General terms & conditions of sale. To benefit from a warranty, you must contact our customer service department at support@circular.xyz by indicating that you want to benefit from the warranty and by attaching your purchase invoice and a picture of the product.

What the Warranty does not cover
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The Circular products that are considered as a consumable (Changeable Outer-shell, Sizing kit and Gift cards);
- Wrong size order
- Normal wear and tear of the Product; and more broadly physical damages that appear after the Products are received whether it affects the operation of the Products or not;
- Any use of the Product that is contrary to the usually expected use of the Product and the user guide (circular.xyz/user-guide);
- Any use of a Product that is contrary to or not explicitly authorized within the recommendations published by Circular on the Product;
- Damage caused by or due to an accident, abuse, misuse, corrosion, flood, fire, earthquake or any other external cause;
- Visible defects and cosmetic damages including scratches;
- Consumable parts included in the Circular product, such as batteries, unless product damage has occurred due to a defect in materials;
- Damage resulting from the use of another product than those supplied by Circular with the Product including the use of external software or application;
- Malfunction cause by an attempt to modify the Products;
- A poor maintenance of the Products by the Customer or any third party other than Circular (as non-limited examples: soiling, oxidation, corrosion, rust,...);
- Technical manipulations, including the modification or the repair of the operating system and/or the Products by the Costumer and in case of a repair by any organization that has not previously been approved by Circular; More broadly any modification that hasn’t previously been approved by Circular;
- The fact that Circular's Products and Services operate uninterrupted and error-free.

Circular is not liable for damages resulting from an inability to follow the instructions for use of the Product.

 

To start a return, you can contact us at support@circular.xyz. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.